Portrait of young businesswoman, attractive happy skilled professional woman looking at the camera in the office, motivated company manager posing with a smile, ...
October 2015 - Present (6 Years)
ADNOC, United Arab Emirates UAE, United Arab Emirates UAELEADERSHIP: Tasked to drive the growth and development of the Culinary Food and Beverages Department by working in collaboration with the Food Beverage Leadership Team to set the strategic planning initiatives and implementation, boost revenue, maximize profit margins and, drove the overall financial performance. KEY HIGHLIGHTS: • Turned around Food Beverage operations, ensured the team’s strategy aligned with the brand’s business strategy and objectives, this has led to more consistently within the department, stronger brand standards, exceptional service delivery, increased operational efficiency, boosted the PL bottom-line. • Dynamic, ambitious, and self-motivated, 360° hands-on Food Beverage professional with full FB responsibility. • Solid organizational skills demonstrated background from luxury hotels. • Leadership and communication skills to build effective and strong working relationships • Budgeting, forecasting, planning, controlling, recommending, coaching, mentoring, training, and leading the team by example. Initiated short- and long-term planning. Managed the growth of food beverage operations. • Organize and directed teams, developed top quality of food beverage products with prompt, accurate, and personalized service. • Managed, achieved profit and quality for all FB operations in the hotel/restaurant/catering/ banquet’s operations. • Maintained standards of food beverage quality and guest service quality. Procurement Management. • Hired, interviewed, coached, trained, appraise, managed, and retained employees. • Achieved budgeted revenues expenses, customer satisfaction, quality service while exceeding financial goals • Maximize and contributed to the profitability of the FB department and guest satisfaction perception by delivering an improved product through employee development, job engineering, and quality image. • Ensured compliance with business operations and legal regulations • Implemented maintained local and national sales/marketing programs. • Marketed the food beverage outlets, developed and managed the implemented cycle menus, package deals, promotions, displayed decorations, and presentation within corporate guidelines. • Developed implemented and exceeded sales marketing objectives and financial profit goals by 8% and 12 %. • Implemented managed all company programs to ensure compliance with SOP. • Passion for quality and strive for service excellence, Advance culinary skills, Menu planning Menu Engineering.
June 2013 - January 2015 (2 Years)
Armed Forces Officers Club and Hotel-Abu Dhabi-UAE, United Arab Emirates UAELEADERSHIP: Reporting to the Director of Food Beverage, tasked to led and direct the events management team within the Culinary Food and Beverages Department and support and contribute to the strategic agenda to boost revenue, maximize profit margins and drive overall financial performance. With multi-site operational leadership,600 keys, Banquets, Bars, Room Service, Meetings Conferences, Seminars, Events, Fine Dine Restaurants w/ full PL accountability. KEY HIGHLIGHTS: • Championed and, directed events management team to drive business development. • Increased guest service feedback by 8% by coaching mentoring floor managers and supervisors. br• Spearheaded a Sales Marketing drive to upsell FB outlets, bars, and banquets catering that led to additional sales in low, challenging periods added 11% over the expected sales target. • Developed new service standards, written SOP, and new training manuals. • Achieved targeted revenue goals. Maintained consistent service standards delivery throughout the Hotel. • Generated revenue by over AED24k over the expected sales target by creating a motivating term spirit environment to increased staff productivity. Managed staff performance through clear objectives appraisals. • Boosted FB sales by 6%, introduced new products with distributors that Implemented delivery service. • Pushed profit up by 6% by computed menu planning, applied FB menu engineering, and controlled food costs. • Pioneered, planned, and managed large banquets and formal high-level events, concerts, weddings, meetings, outdoor caterings, including the 10,000-guests sit-down event, boosted banquets sales up by 12%. • Managed Capex and Opex budgets, oversaw revenue centers (FOH and BOH labor and food cost) • Spearheaded a team of over 176 associates, delivering exceptional guest experiences. Raised service standards that increased footfalls. Implemented sales marketing efforts both inside and outside the hotel resulting in increased food and beverage revenue by 9% over the last year. • Achieved 15% improvement (GSI scores) rating in restaurant/events/bar/banquets guest satisfaction. • Introduced FB training sessions and a can/will do attitude combined with attention to detail.